Return and Refund Policy

At Callie Shutter, we strive to provide high-quality cameras, lenses, and photography accessories to meet your needs. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility:
    You may request a return within 7 days of receiving your order if:

    • The item is defective or damaged upon delivery.
    • The item is incorrect or does not match the product description.

  • Conditions for Return:

    • Items must be unused and in their original packaging.
    • Proof of purchase (receipt or order confirmation) must be provided.
    • Items that are customized or marked as “final sale” are not eligible for returns.

  • Process for Returns:

    1. Contact our customer support at [email protected] within 7 days of delivery.
    2. Provide a clear description of the issue and include photos if applicable.
    3. We will arrange for the item to be picked up or provide instructions for returning it.

2. Refunds

  • Eligibility:
    Refunds are issued only for items that meet our return conditions.
  • Refund Process:
    • Once we receive and inspect the returned item, we will notify you about the status of your refund.
    • If approved, the refund will be processed and issued via your preferred method.
  • Refund Timeline:
    Refunds are typically processed within 7-10 business days after the return is approved.

3. Exchanges

We offer exchanges for defective or incorrect items. If you prefer an exchange instead of a refund, please inform us when contacting customer support.

4. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Items damaged due to misuse or accidents.
  • Items without proof of purchase.
  • Customized or special-order products.

5. Cash on Delivery (COD) Orders

As all purchases are completed via cash on delivery, refunds will be processed other agreed-upon methods.

6. Contact Us

For questions or assistance regarding refunds and returns, please contact us [email protected].